Six reasons to have a service level agreement for your swimming pool

A private pool is a real luxury; a place where family and friends (pandemic rules permitting) can gather to socialise, or it can be a sanctuary for quiet downtime by the pool reading a great novel, and of course swimming is one of the best all round forms of exercise. A pool is also an investment in your home that needs regular upkeep.

Like most other parts of the home, a pool remains beautiful with care and attention to maintenance. If you are willing to invest resources into keeping your pool healthy, safe, and clean you will literally get decades of joy out of it.

To ensure that your pool remains in top condition all year round, it needs to be serviced regularly and the best way to ensure that this happens is to enter into a Service Level Agreement (SLA) with an experienced and reputable local swimming pool company.

Benefits of having a service level agreement

A pool servicing SLA is a rolling agreement that gives you priority access to specialist pool engineers and a guaranteed schedule of visits at your convenience. The SLA is the ideal solution for pool owners who want to look after their investment and want peace of mind. Here are the benefits of having a service level agreement:

1. Tailored plan: With an SLA you get exactly what you want for your pool and your individual needs, when you want it. Every pool is different (size, frequency of use, bather load etc), so you will need to work out with your pool company how frequently the pool should be serviced for optimum performance. The SLA ensures that you pay for just what you want and if your needs change, you can amend your agreement.

2. Scheduled appointments: When it comes to pool care, consistency is key. With a SLA, you always know when your pool is going to be serviced and you will get all the benefits of regular care. Neglect can have a negative impact on a pool’s lifespan, so keeping on top of the quality of the water chemistry and the performance of the plant room equipment will ensure your pool always functions well.

3. Working with one company regularly: Having a regular company work on your pool builds trust. You will develop a relationship with your regular pool service engineer over time, who will get to know you and your pool. And the more they know, the better equipped they will be to manage and maintain your pool.

4. Priority: A good pool company will do its best to respond to all enquiries, but invariably regular clients will come first. If you have a SLA with a company, you will be right at the top of the queue!

5. Pool emergencies: If a pool engineer knows a particular pool well, and something untoward happens to the pool resulting in an emergency call out, they will be able to diagnose the problem that much quicker and formulate a plan and act quickly, preventing any lasting damage.

6. Automatic pilot: Finally, pool servicing is just one of many things you probably have sitting at the back of your mind. Don’t let it languish there - having a service level agreement in place takes all of the guesswork and the worry away. All you have to do is enjoy your pool.

At London Swimming Pool Company, we specialise in swimming pool maintenance, servicing and refurbishment in Surrey, so if you have a pool that’s in need of regular maintenance or a facelift, contact us for an initial discussion – there’s no substitute for expert advice.