What to expect from a service engineer

A luxury swimming pool is likely to be one of the bigger investments you make in your enhancing home and leisure time. To protect your investment and get the most enjoyment from your pool, you really should plan for its care, not wait for a mishap and then be scrambling around to find a good engineer to fix the problem. Ahead of any issue, consider hiring a reliable, qualified and experienced professional who becomes your regular pool engineer.

Planning ahead will allow you to conduct research into different companies, assess what they have to offer and select the one that promises the best service for your pool. Depending on the season, your engineer could be visiting your property anything from once a week to once a month, so it’s important to find the right fit for your lifestyle or organisation. Complementing your lifestyle or business needs is relevant because you may need to have tthe pool or spa serviced while you are away on holiday or business.

Having compiled your preferred list of, say, three potential companies, you can do the following:

• ask about their professional qualifications
• invite them to meet with you
• obtain a survey – hopefully free of charge –that outlines the service they will provide
• confirm how long each service will take
• obtain a quote for the range of regular servicing functions and rates for managing any emergency call out that may occur

Qualified engineers
For total reassurance, engineers should be qualified to the Institute of Swimming Pool Engineers (ISPE) standards. In order to be accredited by the ISPE, a high degree of technical proficiency must be attained. Hiring an ISPE engineer gives you assurance that they have the requisite knowledge to assess your pool or spa and can determine the correct course of action.

Trusted relationships
We believe in long term relationships with clients not just from a client/engineer personal perspective. To keep your pool in the best condition, it helps to allow a single engineer to become acquainted with the pool and spa, be that for recurring servicing or one-off maintenance jobs. While all LSPC’s engineers are highly skilled at diagnosing and rectifying problems, having an engineer dedicated to your pool allows him/her to learn the ins and outs of your pool which expedites the servicing process - giving you more time to kick back and relax in the water!

Reputation
If a service engineer is visiting your private residence or commercial site, particularly when you are not there, it’s normal to expect a high level of care and professionalism. By using a company with a great reputation that provides a dedicated engineer, you can be confident that the pool will be serviced or repaired without any worry about someone you don’t know performing work at the property.

Responsiveness
If an emergency strikes, it’s important to get the problem dealt with as fast as possible. For instance, if your pool springs a leak there is a chance that the structural integrity of the pool could be damaged if you don’t act quickly. In such situations, it pays to enlist the services of an engineer who can be at your door quickly. One of the best ways of ensuring you receive the level of service you require is to call upon your regular servicing company and your dedicated engineer. Beats surfing around on the Internet in those circumstances!

At London Swimming Pool Company we specialise in swimming pool maintenance, servicing and refurbishment, so if you have a pool that’s in need of regular maintenance or a facelift, contact us for an initial discussion – there’s no substitute for expert advice. If you have an older swimming pool that needs upgrading, we suggest planning your refurbishment for the autumn, so all the work is done and dusted before the next swimming season.